Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. We make every effort to match your order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor, we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. All sales are final. There are no returns or exchanges permitted.
Terms of payment are always 100% upfront. We accept all major credit cards and PayPal. As soon as you place an order online, your card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary, a representative will contact promptly after your order has been placed.
Our business hours are Monday through Friday from 9:00 am to 5:00 pm PST. All orders received before 2:00 pm are expected to be processed and shipped the same day, pending payment clearance. The shipping address must match the payment address. Back orders will require an additional 48 hours of processing time. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Orders will be shipped using Standard USPS Priority Mail.
If any product is out of stock, unavailable or if we are unable to fulfill your order, we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable, you may wish to terminate the sale in which case, we will refund the amount charged to your credit card. Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual, we want to hear from you. If you have received any product that is defective, you must contact us within 3 calendar days from the date of purchase. Although no refunds are permitted, we will address the quality issue at once. A Customer Service Representative will provide the customer a return shipping label along with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Rani Hair verifies and agrees that the product is defective in any way, Rani Hair will then exchange or replace the item. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Rani Hair will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. If Rani Hair does not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of product. issues. Exchanges are available on a case by case basis.
From time to time, Rani Hair, at its sole discretion, may exchange products or portions of a product under the following conditions: Requests must be made within 3 calendar days from the date of purchase. Any exchange request after 3 calendar days will not be honored. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair “eliminates the possibility of any exchange or replacement.” All returns are subject to a 20% restocking fee.
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